What I love about this book is that it starts and ends with pure gold. I have spent my entire career leading technology teams, and the first rule of thumb is not to give customers “homework.” I love that it comes up in the first chapter. But this great book doesn’t end there. As you reach the end, it doesn’t just tell you that you’re wrong. It helps you and your team improve. When you read and implement this book across your support team, you’ll find them owning more, articulating more, being proactive more, and demonstrating expertise without insulting your customers. Get this book today!
Chris Lema
CEO
Motivations AI
Ben Meredith doesn’t just talk support—he’s lived it, built it, and refined it into something sustainable, powerful, and profitable. I’ve personally watched him craft and implement these practices with teams for over 9 years, every insight in Sustainable Support is hard-earned and battle-tested. This book isn’t theory—it’s the real deal.
MatT Cromwell
Senior Director Of Customer Experience
StellarWP
Most technical support books tend to focus more on more technical tips or strategies, and I like the focus on philosophical underpinnings of technical support. It challenges the traditional mindset and offers a new perspective on how support should be viewed and managed.
Joe Oesterling
Managing Director and CTO
Falfurrias Management Partners
I had the pleasure of working with Ben Meredith while I was at GiveWP and his level of professionalism is hard to beat.
Bridget Willard
Pairing technical expertise with an appropriate level of empathy kept customers happy. They really didn’t have to complain on Twitter. It was a marketer’s dream.
Marketing Agency Owner
Ben’s super power is making upset customers happy and flipping complaints into 5-star reviews. His secret is that he truly cares about the people contacting support and the people working support – and he has figured out how to get everyone involved on the same page.
Kyle Johnson
Senior Developer