Bonus Resources

Get $50 Worth of Sustainable Support Resources

We originally created these tools as exclusive preorder bonuses for Sustainable Support,
but now they’re available for anyone who wants to start building a thriving, customer-loving support team.

These resources will help you put the core ideas of Sustainable Support into action right away.

Video Bonus: Motivating Your Team

Think Sustainable Support only works for teams that already have their act together? Think again. In this 8-minute video, Ben walks through the exact process he’s used to turn struggling support teams into cohesive, high-performing ones.

Is It CREW? Printout

The CREW framework helps you spot what’s working (and what’s not) in your support culture. Print this quick reference guide and keep it near your workstation for easy reminders in the moment.

Scoring Metrics Printable Reference

Learn how to run Customer Response Reviews that actually improve performance. This printable cheat sheet shows you how to score interactions in a way that builds skill and confidence.

Printable Postmortem Cheat Sheet

High-performing teams don’t avoid failure—they recover from it brilliantly. Use this one-page guide to lead productive, blame-free postmortems that turn mistakes into momentum.