Book your Customer Experience Audit

Your newest users are getting stuck.

…and only somebody who doesn’t know your product can get them unstuck.

A Customer Experience audit brings in fresh eyes to help you retain new users.

Reduce Churn, Decrease Time-to-Value, and stop wasting your time guessing.

In as little as 5 business days, you’ll have completely overhauled docs.

Essential Audit

$975

“I just need a Little help”

  • Pinpoint friction
  • Get a full action plan
  • Establish prioritized next steps

This plan is perfect for teams who can easily implement the steps we’ll lay out.

Most popular

Comprehensive Audit

$1,450

“I need Everything Planned out”

  • Get a system for reducing friction
  • Get a docs maintenance system
  • Get a fully-edited “getting started” guide

This plan is perfect for a leader who needs to not only know where the churn is coming from, but how to stop it.

Implementation-ready Overhaul

$2,100

“I need it Ready to Plug in”

  • Get the actual content
  • Get AI-crawl-ready data
  • Get a prioritized plan

Like hiring a team who hands off content to your product marketing team.

Three Steps:

  1. Pick a plan
  2. Purchase
  3. (optional) Book your followup call

(either way, you’ll get emailed instructions immediately)

Pick a Plan Now
Learn more about our customer experience audit

Who’s doing the Audit?


Ben Meredith is the creator of the Sustainable Support ecosystem, drawing on over a decade of experience leading support at every level—from the front lines up to Director across a portfolio of 8 brands (simultaneously!).

He created the Sustainable Support system to share practical strategies that actually work in the real world, having previously helped bootstrapped startups get acquired, enterprise-level agencies get unstuck, and solo founders find perfect product/market fit.

This experience allows him to provide you with a proven path forward to transform your Customer Support team into a key driver of growth, making them confident, consistent, and indispensable.

Smiling headshot of a bald bespectacled man wearing a collared button-up shirt. He's got a blue hue being displayed behind him on the wall
Essential
$975		Comprehensive
$1,450		Ready-To-Implement
$2,100
Audit of Documentation and Support✓✓✓
Video Walkthrough✓✓✓
Full Action plan✓✓✓
“Getting Started” documentation✓✓✓
Holistic Doc Improvement plan✓✓✓
Support System Plan✓✓✓
Five Docs Completely Rewritten✓✓✓
Ready-to-Import Deliverables✓✓✓
AI-crawler ready✓✓✓
Steps for Deployment✓✓✓
Deploy to production✓✓✓
Pick a Plan Now

Your purchase of a plan is backed by a one year 100% satisfaction guarantee. If you’re not happy, we’ll refund every penny.

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“Dude… it was incredibly helpful to watch the unboxing video”
Tanner Moushey

CEO and Founder
MissionLab

Pick a Plan Now