Book your Customer Experience Audit

Your newest users are getting stuck.

…and only somebody who doesn’t know your product can get them unstuck.

A Customer Experience audit brings in fresh eyes to help you retain new users.

Reduce Churn, Decrease Time-to-Value, and stop wasting your time guessing.

In as little as 5 business days, you’ll have completely overhauled docs.

Essential Audit

$975

“I just need a Little help”

  • Pinpoint friction
  • Get a full action plan
  • Establish prioritized next steps

This plan is perfect for teams who can easily implement the steps we’ll lay out.

Most popular

Comprehensive Audit

$1,450

“I need Everything Planned out”

  • Get a system for reducing friction
  • Get a docs maintenance system
  • Get a fully-edited “getting started” guide

This plan is perfect for a leader who needs to not only know where the churn is coming from, but how to stop it.

Implementation-ready Overhaul

$2,100

“I need it Ready to Plug in”

  • Get the actual content
  • Get AI-crawl-ready data
  • Get a prioritized plan

Like hiring a team who hands off content to your product marketing team.

Three Steps:

  1. Pick a plan
  2. Purchase
  3. (optional) Book your followup call

(either way, you’ll get emailed instructions immediately)

Who’s doing the Audit?


Ben Meredith is the creator of the Sustainable Support ecosystem, drawing on over a decade of experience leading support at every level—from the front lines up to Director across a portfolio of 8 brands (simultaneously!).

He created the Sustainable Support system to share practical strategies that actually work in the real world, having previously helped bootstrapped startups get acquired, enterprise-level agencies get unstuck, and solo founders find perfect product/market fit.

This experience allows him to provide you with a proven path forward to transform your Customer Support team into a key driver of growth, making them confident, consistent, and indispensable.

Smiling headshot of a bald bespectacled man wearing a collared button-up shirt. He's got a blue hue being displayed behind him on the wall

Essential

$975

Comprehensive

$1,450

Ready-To-Implement

$2,100

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Your purchase of a plan is backed by a one year 100% satisfaction guarantee. If you’re not happy, we’ll refund every penny.