What is Sustainable Support?
Support doesn’t have to suck—and we’re here to prove it.
Sustainable Support started as a book—but it’s grown into a full ecosystem of tools, resources, and guidance designed to help support teams thrive. Whether you’re on the front lines, managing a team, or leading a company, we give you the systems, metrics, and strategies to make support sustainable—for your customers, your team, and your business.
Our approach helps you
– Build customer experiences people actually love
– Train and retain great support staff
– Measure what really matters (and stop guessing)
– Transform support from a cost center into a key driver of growth
More than a book
The Sustainable Support ecosystem now includes:
Workshops and training programs
Ready-to-use templates and guides
One-on-one consulting for teams and leaders
Everything is designed to help you take action immediately and see real results.
About the Author
Ben Meredith has led support at every level—starting on the front lines, moving up to supervisor, and directing support across a portfolio of VC-backed brands.
With over a decade of experience, he’s helped bootstrapped startups get acquired, guided growing teams through chaos, and coached leaders on building support systems that last.
Ben created Sustainable Support to share practical strategies that actually work in the real world. Now, through books, workshops, templates, and consulting, he helps teams become confident, consistent, and indispensable.
When he’s not helping companies transform their support, he’s probably refining a process, mentoring a manager, or sneaking a dad joke into a Slack thread.
Here’s What It’s Like to Work With Ben…
