Effective Date: November 17, 2025
BenandJacq, INC (“we,” “us,” “our,” or “BenandJacq”) respects your privacy and is committed to protecting it through our compliance with this policy.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you:
- Visit our website at https://www.buildsustainablesupport.com (the “Site”)
- Purchase or download digital products (ebooks, audiobooks, video access, templates, etc.)
- Purchase or receive consulting, customer-experience audits, or any other services
- Communicate with us via email, contact forms, or scheduling tools
1. Information We Collect
We collect several types of information:
A. Information You Provide Directly
- Name, email address, billing address, phone number
- Payment information (processed securely by Stripe — we never store full credit card numbers)
- Business name, title, and any information you provide during consultations or audits
- Any files, notes, or data you upload or share with us during a service
B. Automatically Collected Information
- IP address, browser type, device information, operating system
- Pages visited, time spent on pages, referring URLs (via Google Analytics and basic server logs)
- Cookies and similar tracking technologies (see “Cookies” section below)
C. Information from Third Parties
- Stripe provides transaction metadata
- Easy Digital Downloads and WordPress plugins may share purchase history
- Calendly, Google Meet, or similar scheduling tools may share appointment data
2. How We Use Your Information
We use the information for the following purposes:
- Process and fulfill orders (digital delivery and consulting services)
- Send purchase receipts, download links, and service-related updates
- Schedule and conduct consultations and audits
- Deliver final reports, recordings, and other service deliverables
- Improve our website, products, and services
- Send marketing communications (you can opt out at any time)
- Comply with legal obligations and prevent fraud
3. Legal Bases (GDPR / CCPA / SCPA Compliance)
- Contract: To deliver products and perform consulting services
- Legitimate Interests: Analytics, fraud prevention, marketing (where permitted)
- Consent: When you opt in to newsletters or non-essential cookies
- Legal Obligation: Tax reporting, court orders, etc.
4. Sharing Your Information
We do not sell your personal data. We share only as follows:
| Recipient | Purpose | Safeguards in Place |
| Stripe | Payment processing | PCI-DSS compliant, encrypted |
| Easy Digital Downloads | Order fulfillment & licensing | Encrypted connections |
| Google Analytics / Meta | Site analytics & advertising (optional) | Anonymized IP, opt-out available |
| Calendly / scheduling tools | Booking consultations | Data Processing Agreement |
| Cloud storage (Google Drive, Dropbox, etc.) | Storing and delivering service files | Access-restricted, encrypted at rest |
| Professional advisors (accountants, lawyers) | Legal & tax compliance | Confidentiality agreements |
| Law enforcement | When legally required | Only with valid legal process |
5. Data Retention
- Purchase records: 7 years (IRS and South Carolina tax requirements)
- Consultation recordings & deliverables: Up to 2 years unless you request deletion
- Marketing subscribers: Until you unsubscribe
- Logs and analytics: Up to 26 months
6. Security
We use industry-standard measures including:
- SSL/TLS encryption in transit
- Encrypted backups via SpinupWP/DigitalOcean
- Restricted administrative access
- Regular security updates to WordPress, plugins, and server
7. Your Rights (CCPA, GDPR, South Carolina Residents)
You have the right to:
- Access, correct, or delete your personal data
- Opt out of sale of personal data (we do not sell data)
- Opt out of marketing emails
- Request restriction or portability (where applicable)
- Non-discrimination for exercising your rights
To exercise these rights, email [email protected] with the subject “Privacy Request.”
South Carolina residents may designate an authorized agent using the same process.
8. Cookies & Tracking
We use necessary, analytics, and marketing cookies. You can manage preferences via the cookie banner or browser settings.
9. Children’s Privacy
Our products and services are not directed to individuals under 16. We do not knowingly collect data from children.
10. International Transfers
Data may be processed in the United States. We use Standard Contractual Clauses where required.
11. Changes to This Policy
We may update this policy. The new version will be posted here with an updated effective date.
12. Contact Us
BenandJacq, INC
Attn: Privacy Officer
1018 HWY 246 N
Greenwood, SC 29649
Email: privacy @buildsustainablesupport.com